Privacy Policy

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account or begin a trial - including your name, email address, and website URL
• Complete our onboarding intake form - including your target keywords, geographic location, and business niche
• Make a payment - billing name and payment card information (processed by our third-party payment processor; we do not store full card numbers)
• Contact us for support - any information you include in your communication

1.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect certain information, including:

• Log data: IP address, browser type and version, operating system, referring URLs, pages viewed, and timestamps
• Device information: device type, screen resolution, and language settings
• Usage data: features accessed, actions taken within the platform, and session duration
• Cookies and similar tracking technologies as described in Section 6

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors: transaction confirmation and limited billing information
• Analytics providers: aggregated usage and behavior data
• Google Search Console and Google Analytics: website performance data you authorize us to access during onboarding

3.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including payment processing, hosting, analytics, email delivery, and customer support. These providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using it for their own purposes.

3.2 Vendor Partners

To deliver the Services, we share necessary information - including your website URL, target keywords, and business niche - with our vendor partners (including content, backlink, CTR, and Reddit visibility providers). These vendors process your data in accordance with their own privacy policies. We encourage you to review those policies.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information to protect the rights, property, or safety of MySearchHero, our customers, or others.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice of any such transfer and any choices you may have.

3.5 Consent

We may share your information with your consent or at your direction.

7.1 Access and Correction

You may access and update your account information by logging into your account or by contacting us at support@mysearchhero.com.

7.2 Data Deletion

You may request deletion of your personal information by contacting us at support@mysearchhero.com. We will respond to deletion requests within thirty (30) days, subject to our retention obligations under applicable law.

7.3 Marketing Communications

You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@mysearchhero.com. You will continue to receive transactional and account-related emails necessary to provide the Services.

7.4 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA. To exercise your California privacy rights, contact us at support@mysearchhero.com.

7.5 European Residents

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under the General Data Protection Regulation (GDPR) or applicable local data protection laws, including rights of access, rectification, erasure, restriction of processing, data portability, and objection. Our legal basis for processing your personal data is primarily the performance of our contract with you and our legitimate business interests. To exercise your rights, contact us at support@mysearchhero.com.